1. General Provisions
- Returns and exchanges are carried out in accordance with the legislation of the Azerbaijan Republic.
- Customers have the right to return products by complying with the conditions specified below.
2. Conditions for Returning Products of Proper Quality
- Products of proper quality (honey, beekeeping products, etc.) cannot be returned if:
o The product has been opened or used.
o The original packaging is damaged.
o The expiration date matches what is indicated on the packaging. - Exception: If the wrong product was delivered (e.g., a different type of honey than
ordered).
3. Conditions for Returning Products of Improper Quality
- Returns are possible if:
o The product is spoiled (e.g., mold, incorrect texture of honey).
o The expiration date has passed by the time the product is received.
o There are manufacturing defects. - Mandatory conditions:
o The product must be returned in its original packaging.
4. Return Timeframe
- Customers can submit a request for a return or exchange within 14 days (or another specified period) from the date of receiving the order.
5. Return Process
- Contact us via the provided contact details.
- Specify the reason for the return and attach photos of the product (in case of improper
quality). - After reviewing your request and confirming the issue, we will organize:
o Product replacement.
o Refund (if replacement is not possible). - Refunds will be processed within 5–10 business days after approval.
6. Contact Information
- Phone: +994503031060
- Email: [email protected]
- Sabirabad, Sabirabad Industrial Zone